Return & Shipping Policy
SHIPPING
FREE EXPRESS SHIPPING
We are working with leading global courier companies (DHL, UPS etc.) and are capable to ship across the world in more than 200 countries. These companies deliver in 12 to 14 business working days in USA, Canada, Europe and all major cities of Middle and Far East.
Courier companies do not deliver to P.O Box (Except UAE) so we request you to provide complete address with street name and postal code.
We mentioned delivery time for every shoes/boots on the product page. Most orders are dispatched with-in 3-5 days and deliver before time..
VAT & CUSTOM DUTIES
VAT / Custom Taxes and Import Duties vary according to the rules of different countries and are not included in our order process but may be charged by your government, which courier company charge mostly at the time of delivery.
RETURNS
Your 100% satisfaction is our top priority for each & every time you purchase from us. However if you believe that the goods are not meeting your expectations in terms of fitting & look, you may return within 10 days from delivery date. But before return, you need to take our confirmation. Otherwise, we will not accept the return.
If we confirm return of the goods and they are returned to us immediately in their original condition and at your expense (shipping), we will promptly replace your goods.
Before processing a return please check that-
- The product is brand new & in unworn condition. Scratched soles will not be accepted.
- The product is returned in the same condition as it was sent.
- All accessories if given are also returned with the product.
Note- If you received a wrong/defective product, inform us immediately within 7days of receiving and we will bear the return shipping expenses. Otherwise for all returns or exchange, the shipping cost will be borne by customer. After receiving the products we will process exchange of product on priority. Exchange is allowed once per order, on the exchanged order refund shall not be applicable if the customer wants to return Exchanged item. Store credit will be issued in such cases.
The customize orders (change in colors, design, sizes like wide, EE wide) and orders shipped on high priority as per customer's request, will not be accepted for return or exchange.
